●Blog
Field notes from
production AI.
What we learn building systems that have to work on Monday morning — written down before the hype cycle rewrites it.
Thinking beyond
the algorithm.
Agents that earn trust: designing escalation before autonomy
The fastest way to kill an agent program is letting it act beyond its competence. Here's the permission ladder we ship with every agent.
Your RAG problem is a data problem wearing an AI costume
When retrieval-augmented answers disappoint, the model is rarely the culprit. The knowledge base is.
The honest math of automation ROI (and when not to automate)
A four-line formula we run before any automation engagement — including the term most vendors leave out.
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